Terms of Service

hejmae is built for interior design businesses. You must be at least 18 and using the Service for your business, not for personal, family, or household purposes. You agree to give us accurate account information and keep it current.

• Each studio has an owner. The owner controls the studio’s subscription, settings, and team, and is responsible for everything done under the studio’s account — including by team members the owner invites and the roles and permissions the owner gives them.
• Keep your sign-in secure. Don’t share logins; invite team members so each person has their own. Tell us right away at support@hejmae.com if you think your account has been accessed without permission.
• We may contact you about your account, billing, security, and changes to the Service by email or in the app. These aren’t marketing messages and you can’t opt out of them while you have an account.

Free trial

New studios get a 30-day free trial with every Studio-plan feature. No payment card is required to start it, and we will not charge you when it ends. When the trial is over, you’ll need to choose a paid plan to keep using the Service. Your data is kept for you to come back to (see section 12).

Subscriptions

Paid plans are billed monthly in advance, in US dollars, through Stripe. Current plans and prices are shown on our pricing page and in Settings → Billing. Some features — for example, texting receipts to hejmae — are only included on certain plans. Additional team seats are billed per seat, per month.

Your subscription renews automatically every month and your card on file is charged the then-current price for your plan and seats until you cancel. You can cancel any time in Settings → Billing. Cancellation takes effect at the end of the current billing month; you keep access until then.

Refunds

Fees are non-refundable, and we don’t give credits for partial months, unused seats, or downgrades, except where the law requires otherwise or where we decide to in a particular case. If you think you were charged in error, write to support@hejmae.com within 60 days of the charge.

Price changes

We may change prices. We will tell you by email at least 30 days before a new price applies to you, and it will take effect at your next billing month after that notice. If you don’t agree, you can cancel before it takes effect.

Founding members

Studios that joined as founding members keep the founding monthly price for the first seat of their plan (Core or Studio) for as long as the studio’s hejmae account exists — including if you switch between those plans, or cancel and later resubscribe. It does not apply to additional seats, new add-ons, or taxes, and it ends if the account is deleted or terminated under section 12 for breach of these terms. The founding price can’t be transferred to another business.

Taxes and failed payments

Prices don’t include taxes. If sales or similar tax applies, we will add it to your invoice. If a payment fails, we’ll let you know and retry it, and you keep access while we do. If it still can’t be collected, access to the app is paused until the payment method is updated. Your data is kept while access is paused.

Everything you and your team put into hejmae — projects, clients, items, images, documents, invoices, books, messages — is “Your Data,” and it belongs to you. You give us permission to host, copy, process, transmit, and display Your Data only as needed to run, secure, support, and improve the Service for you, and as described in our Privacy Policy. We don’t sell Your Data, and we don’t allow our AI providers to train their models on it.

You are responsible for Your Data: that it is accurate, that you have the right to put it into hejmae (including your clients’ and vendors’ personal information), and that collecting and using it complies with the law. You can export your data from the app — for example, schedules to Excel and your general ledger to CSV. Keep your own copies of anything you must retain for tax or legal reasons; hejmae is not a records-retention service.

You decide what to share with your clients through the client portal and what to send them. You are responsible for your relationship with your clients — your proposals, contracts, pricing, markups, and the work itself. hejmae is not a party to any agreement between you and your clients, vendors, or trades. Client approvals recorded in the portal are a convenience record, not a signed contract unless you and your client agree they are.

Emails and documents you send through hejmae are sent on your behalf. Only send them to people you have a business relationship with, and don’t use hejmae to send marketing email or bulk messages.

If you accept client payments through hejmae, the payment is processed by Stripe or Helcim under your own account and your own agreement with that processor. hejmae is not a bank, payment processor, or money transmitter, and never holds your funds. Payouts, holds, reserves, fees, refunds, and chargebacks are between you, your client, and your processor; you are responsible for them, including any chargeback you lose. We take no platform fee on client payments unless we tell you otherwise in advance.

hejmae’s books, reports, and tax tools — including the chart of accounts, Schedule C and 1099 summaries, sales tax reports, estimated tax projections, mileage rates, and QuickBooks sync — are tools to help you and your accountant. They are not tax, legal, accounting, or financial advice, and using them doesn’t make us your accountant or tax preparer.

• The results are only as complete and correct as what’s recorded in hejmae and the settings you choose (for example, account categories, sales tax rates, and which vendors are 1099-eligible).
• Tax rules and rates change, and we may not update the Service the moment they do. Built-in rates and thresholds are defaults for your convenience, not a guarantee they’re current or right for you.
• You are responsible for your tax filings, payments, sales tax collection and remittance, information returns (like 1099s), and payroll. Have a qualified professional review figures before you file or pay anything based on them.

We are not responsible for taxes, penalties, interest, or fees you owe, or for decisions you make based on these features.

Some features use artificial intelligence — for example, image search, receipt reading, bank-transaction matching, sourcing suggestions, email sorting, and the hejgent assistant. AI output can be incomplete or wrong. Review it before you rely on it, send it to a client, or record it in your books.

When you turn on a hejgent operation that acts on its own (for example, sorting email, sending reminders, or drafting messages for your approval), it does so on your instructions and on your behalf, within the settings you choose. You can change or turn off those settings at any time. You are responsible for actions taken under the settings you enable.

You can connect hejmae to services run by others, such as Gmail, QuickBooks Online, Stripe, Helcim, and your bank’s data exports. When you connect one, you authorize us to access and exchange data with it as needed for the feature you turned on. Those services are governed by their own terms; we aren’t responsible for them, for their availability, or for changes they make that affect hejmae. You can disconnect at any time.

Texted receipts

On plans that include it, you can register a mobile number and text photos of receipts to hejmae’s receipt number. Register only a number that you own or are authorized to use. The number is receive-only: hejmae doesn’t send text messages back, and we’ll email you if a receipt can’t be read. Your carrier’s message and data rates apply. Remove the number in Settings to stop.

hejmae Clipper

The Clipper browser extension saves product information and images from web pages you choose into your account. Clip only for your own design work, and respect the terms of the sites you clip from.

You agree not to, and not to let anyone else:

• break the law or infringe anyone’s rights using hejmae;
• upload malware, or content that is unlawful, harassing, or that you don’t have the right to use;
• send spam, unsolicited messages, or messages to people who have asked you to stop;
• try to get into accounts or data that aren’t yours, probe or test our security without our written permission, or get around plan limits, seat limits, or access controls;
• overload the Service, or scrape or bulk-download it by automated means other than the exports we provide;
• copy, resell, or reverse engineer the Service, or use it to build a competing product;
• store payment card numbers, bank account passwords, or government ID numbers in free-text fields — use the payment and tax-ID features built for that.

If you find a security issue, please report it to privacy@hejmae.com. We won’t pursue good-faith research that respects other studios’ data and is reported to us promptly.

We own the Service — the software, design, catalog, and the hejmae name and logo. These terms give you a limited, non-exclusive, non-transferable right to use it for your business while your account is in good standing; they don’t transfer any ownership. If you send us ideas or feedback, we may use them without owing you anything.

Copyright complaints

If you believe content in hejmae infringes your copyright, email hello@hejmae.com with: what the work is, where it appears in hejmae, your contact details, a statement that you believe in good faith the use isn’t authorized, and a statement under penalty of perjury that your notice is accurate and you are the owner or authorized to act for them. We will remove infringing content and close the accounts of repeat infringers.

You can stop using hejmae and cancel at any time. We may suspend or close your account if you seriously or repeatedly break these terms, don’t pay, or put the Service or other studios at risk, or if the law requires it. Unless there’s an urgent risk or a legal reason not to, we’ll give you notice and a chance to fix the problem first.

When a trial or subscription ends, we keep your studio’s data, but you’ll need an active plan to open it in the app. Export anything you need before you cancel. If you’ve left and need a copy of your data without resubscribing, email support@hejmae.com and we’ll send you an export of your main records within 30 days. If an account has had no paid subscription for more than 12 months, we may delete it after emailing the owner at least 30 days in advance. Account deletion and backups work as described in our Privacy Policy.

If we ever discontinue the Service, we’ll give at least 60 days’ notice so you can export your data, and refund any fees you prepaid for the period after it ends.

Sections 4 (your responsibilities for Your Data), 6, 7, and 11 through 17 continue after your account ends.

We are continually improving hejmae, and features may be added, changed, or removed. If we remove a core feature of a paid plan that you rely on, we’ll tell you in advance, and if you cancel as a result you can ask for a refund of any prepaid fees for the rest of that month.

The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don’t promise that the Service will be uninterrupted, error-free, or secure, that data will never be lost, or that calculations, reports, AI output, catalog information, prices, or product availability will be accurate or complete.

To the fullest extent the law allows: (a) neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, or for taxes, tax penalties, or interest, even if told they were possible; and (b) our total liability arising out of or relating to these terms or the Service will not exceed the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or US $100.

These limits don’t apply to your payment obligations, your obligations under section 16, or liability that can’t be limited by law, such as for fraud or willful misconduct.

You will defend and hold harmless Emilia Studio LLC and its members, employees, and contractors against third-party claims, and pay the resulting losses and reasonable legal costs, to the extent they arise from Your Data, your use of the Service in breach of these terms or the law, or your dealings with your clients, vendors, trades, or payment processors. We will tell you promptly about any such claim and let you control its defense, but you can’t settle a claim that admits fault for us without our consent.

California law governs these terms, without regard to its conflict-of-laws rules. If a dispute comes up, please email hello@hejmae.com first; we’ll try in good faith to resolve it informally within 30 days. If we can’t, the dispute will be decided exclusively in the state or federal courts located in California, and both parties consent to their jurisdiction. Either party may bring a small-claims action where it qualifies, or seek a court order to stop misuse of its intellectual property or data.

We may update these terms. If a change is material, we’ll email the studio owner or show a notice in the app at least 30 days before it takes effect (sooner only if the law requires it). The effective date at the top of this page shows when it was last changed. If you keep using hejmae after a change takes effect, the new terms apply; if you don’t agree, cancel before then.

• These terms and the Privacy Policy are the whole agreement between us about the Service and replace any earlier understanding.
• If any part is found unenforceable, the rest stays in effect. Not enforcing a term isn’t a waiver of it.
• You can’t transfer these terms without our written consent. We may transfer them to a successor in a merger, acquisition, or sale of the business, and will tell you if we do.
• Neither party is responsible for delays caused by events outside its reasonable control, such as outages at our hosting or infrastructure providers, natural disasters, or acts of government.
• We are independent contractors; these terms don’t create a partnership, agency, or employment relationship.
• Notices to you go to the studio owner’s email address on file. Notices to us go to hello@hejmae.com.

Questions about these terms: hello@hejmae.com. Account and billing help: support@hejmae.com.

Emilia Studio LLC · California, USA